- Does USPS pay stolen packages?
- Can I sue USPS for losing my package?
- Why is my package in transit so long?
- How long before a package is considered lost USPS?
What does a USPS Claim cover? If your delivery were insured, USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.
Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.
Timeline for Filing ClaimsCustomers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.Registered Mail Collect on Delivery15 daysPriority Mail and Other Insured Mail15 daysCollect on Delivery15 daysAPO/FPO Priority Mail Express Military21 days